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Innovative Contact Center Solutions That Provide Immediate Results
Automated Agent Profile Management
Contact Center Performance Management
Customized Task Automation Solutions
Simplify Complex
Workflows
Transform agent profile administration into
an automated streamlined process
Improve Agent Profile
Data Integrity
Single Portal for Profile Administration with
Real-time Data Validation
Propagate Agent Profile
Data Automatically
Customized integration to existing contact
center applications
User Activity
Transparency
Enhanced Visibility Required To Manage
Profile Administration End To End
Aggregated KPI Portal That Delivers Operational Intelligence
Contact Center Operations Management Focus
Overlays Existing Application Environment
Enables True Metrics Management

What Makes OpsTel Services Different?

Innovation

We develop solutions that are market leading and specific to Contact Center Operations management.

Optimization

Our methodologies and solutions focus on efficiency and effectiveness.

Transformation

We are always looking for ways to enhance existing processes and technology functionality to deliver optimal results.

OpsTel Services provides solutions that leverage technology functionality while focusing on delivering exactly what contact center operations management teams require to do their job more effectively with greater efficiency.

Our guiding principles: Provide the user of our solutions what they need to know when they need to know it via an integrated portal that displays the information they need with 3 clicks or less.